Policies

Shipping Policy

At Curated Designs, we aim to process and ship all orders within 1–2 business days (excluding weekends and public holidays) from the date of purchase. Once dispatched, you will receive a tracking number via email or SMS.

All parcels are delivered by third-party courier services. While we pack each order with care to minimise damage, Curated Designs is not liable for any delays, damage, or loss that occurs during shipping. Once the parcel leaves our premises, responsibility is transferred to the courier.

That said, we are committed to providing assistance where possible. If an issue arises, we will do our best to communicate with the courier on your behalf to help seek resolution or possible compensation. However, we cannot guarantee compensation outcomes, and any final decision rests with the courier company.

Exchange Policy

We allow product exchanges within 14 calendar days of the date of purchase. To be eligible for an exchange:

  • original condition — unused, unwashed, and with original packaging intact.
  • Proof of purchase (receipt or order confirmation) must be presented

Please note that all exchanges must be done in person at our physical store. We currently do not offer exchanges via delivery or mail.

We reserve the right to refuse any exchange if the item does not meet the above conditions or if it shows signs of use or wear.

Return & Refund Policy

Returns and refunds are handled on a case-by-case basis and must be requested within 14 calendar days from the date of purchase.

To request a return or refund:

  • Contact us via Whatsapp message +65 8417 5188 with your order number and reason for the request.
  • All returned items must be in new, unused condition, in their original packaging, and accompanied by proof of purchase.
  • Products showing signs of use, damage, or wear may not be eligible for return.
  • If there is any reasons, please let us know.

Approval for refunds is solely at the discretion of Curated Designs. We reserve the right to decline any refund request that does not comply with our policy.

If approved, refunds will be processed via the original payment method. Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.

Material Disclaimer

At Curated Designs, some of our products are crafted using PLA (Polylactic Acid) — a sustainable, biodegradable material derived from natural resources like corn starch.

PLA is an eco-friendly choice, but it is important to note that:

  • PLA will naturally degrade over time, especially when exposed to sunlight, heat, or moisture.
  • It is not suitable for high-heat environments or prolonged outdoor use.
  • PLA’s degradation is a natural characteristic, not a defect.

This information is clearly disclosed in all product descriptions. By purchasing from us, the buyer agrees to have read and understood this material characteristic.

We will not accept any complaints, exchanges, returns, or refund requests relating to the natural degradation of PLA or misuse of PLA-based products.

It is the buyer’s responsibility to read product descriptions thoroughly before purchasing. If you have any questions about materials or usage, feel free to contact us before placing an order.